Privacy Policy

Effective Date: October 7, 2025

This Privacy Policy describes how Rd Support, a brand of DR. REDDYS LABORATORIES LTD. ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, organization name, and postal address.
  • Communication Information: Information provided in emails, contact forms, and other communications with us.
  • Service Information: Information about the services you are interested in or have engaged us for.
  • Marketing Preferences: Your preferences regarding receiving marketing communications from us via email or WhatsApp.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type and version, operating system, and device type.
  • Usage Information: Pages visited, time spent on pages, links clicked, and interaction with our website.
  • Location Information: General location information based on IP address.

2. How We Collect Information

We collect information through the following methods:

  • Direct Interactions: When you fill out forms on our website, correspond with us, or engage our services.
  • Automated Technologies: Through cookies, server logs, and similar technologies when you visit our website.
  • Third Parties: From business partners, service providers, and publicly available sources.

3. Purpose and Lawful Basis for Processing

We process your personal information for the following purposes and on the following lawful bases:

3.1 Contractual Necessity

  • To provide our laboratory services and fulfill our contractual obligations.
  • To respond to inquiries and service requests.
  • To manage our relationship with you, including processing payments and providing customer support.

3.2 Legitimate Interests

  • To improve and personalize our services and website.
  • To analyze and monitor website usage and ensure its security.
  • To maintain business records and manage our operations.

3.3 Consent

  • To send marketing communications via email or WhatsApp, where you have provided explicit consent.
  • To collect and process certain types of personal information as specified at the time of collection.

3.4 Legal Obligation

  • To comply with legal and regulatory requirements.
  • To respond to legal processes or government requests.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. These technologies may collect information about your browsing behavior and device.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party vendors who perform services on our behalf, such as IT services, payment processing, and customer support.
  • Business Partners: Other companies with whom we collaborate to offer products or services.
  • Legal and Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies when required by law.
  • Professional Advisors: Accountants, lawyers, auditors, and insurers who provide professional services to us.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

  • For the duration of our business relationship.
  • As required to comply with legal, accounting, or reporting requirements.
  • For the establishment, exercise, or defense of legal claims.

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: The right to request access to your personal information.
  • Rectification: The right to request correction of inaccurate personal information.
  • Erasure: The right to request deletion of your personal information in certain circumstances.
  • Restriction: The right to request restriction of processing of your personal information.
  • Data Portability: The right to receive your personal information in a structured, commonly used format.
  • Objection: The right to object to processing of your personal information in certain circumstances.
  • Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

We primarily process and store your personal information in India. However, we may transfer your information to service providers and business partners located in other countries. When we do so, we ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

DR. REDDYS LABORATORIES LTD. (Rd Support)
Jhotwara Industrial Area, 66-A Ground Floor
Jhotwara Industrial Area, Opp Rajasthan Patrika
Jaipur, Rajasthan, 302013
India

Phone: +91 9940488587
Email: contact@drreddyslabs.shop