Terms and Conditions

Effective Date: October 7, 2025

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by Rd Support, a brand of DR. REDDYS LABORATORIES LTD. ("we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Services Scope

1.1 Laboratory Services

We provide various laboratory services, including but not limited to analytical testing, formulation development, stability studies, bioequivalence support, contract research, regulatory documentation support, and sample logistics. The specific scope of services will be defined in a separate service agreement or statement of work agreed upon between you and us.

1.2 Website Services

Our website provides information about our services, allows you to contact us, and may offer other functionalities. We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without notice.

2. User Obligations

2.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our website or services in any way that violates any applicable laws or regulations.
  • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our website or services.
  • Attempt to gain unauthorized access to our systems or user accounts.
  • Use any robot, spider, or other automated device to access our website or services.
  • Transmit any viruses, malware, or other harmful computer code.

2.2 Service Engagement

When engaging our laboratory services, you agree to:

  • Provide accurate and complete information required for service delivery.
  • Ensure that you have the right to provide any materials or samples to us for testing or analysis.
  • Comply with all applicable laws and regulations related to the materials or samples provided.
  • Pay all fees and charges in accordance with the agreed-upon terms.

3. Intellectual Property

3.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of DR. REDDYS LABORATORIES LTD. or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from our website without our prior written consent.

3.2 Your Materials

You retain all rights to any materials, samples, or information you provide to us. By providing such materials, you grant us a non-exclusive, royalty-free license to use them solely for the purpose of providing the requested services.

3.3 Service Results

The ownership and intellectual property rights in the results, reports, and deliverables generated through our services will be as specified in the service agreement or statement of work. Unless otherwise agreed, we retain ownership of our methodologies, processes, and know-how used in providing the services.

4. Confidentiality

We will treat all non-public information provided by you as confidential and will not disclose it to third parties except as required to provide the services, with your consent, or as required by law. Detailed confidentiality terms may be included in a separate service agreement or confidentiality agreement.

5. Disclaimers

5.1 Website Disclaimer

Our website and its content are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of our website or its content. We do not guarantee that our website will be error-free, secure, or uninterrupted.

5.2 Service Disclaimer

While we strive to provide high-quality laboratory services, we do not warrant that the results or deliverables will meet your specific requirements or expectations. The interpretation and use of any results or deliverables are your responsibility. Specific warranties related to our services may be provided in a separate service agreement.

6. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

Our total liability for any claims arising out of or related to these Terms or our services shall not exceed the amount paid by you for the specific services giving rise to the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless DR. REDDYS LABORATORIES LTD., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your violation of these Terms, your use of our website or services, or your violation of any rights of another.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a new effective date. Your continued use of our website or services after such changes constitutes your acceptance of the modified Terms.

10. Termination

We may terminate or suspend your access to our website or services at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our website and services will immediately cease.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms, together with any service agreement or statement of work, constitute the entire agreement between you and us regarding your use of our website and services, superseding any prior agreements or understandings.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

DR. REDDYS LABORATORIES LTD. (Rd Support)
Jhotwara Industrial Area, 66-A Ground Floor
Jhotwara Industrial Area, Opp Rajasthan Patrika
Jaipur, Rajasthan, 302013
India

Phone: +91 9940488587
Email: contact@drreddyslabs.shop